Website Haight Bey & Associates

Job description and duties

Haight Bey & Associates located in West Haven, Utah is looking for a full-time Help Desk Operator for one of our USAF Programs. The position requires first-line direct communication with US Service members around the world. The right candidate will be a customer service professional with experience in direct line service or helpdesk activities, possesses an active public trust clearance or higher, be highly organized and task oriented, and most importantly will put the needs of our customers first. This position will be our liaison to our fielded users’ needs and requirements and will provide detailed product-specific information in order to quickly resolve requests for information and technical solutions such as next tier troubleshooting or replacement part shipments.

This role’s primary responsibility is to ensure world-class customer service and maintain high customer satisfaction.

  • Respond promptly to all customer inquiries via phone and email support
  • Effectively manage large amounts of data
  • Identify and assess customers’ needs to achieve outage resolution
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal and organizational goals
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies

Job requirements

  • Must have Active Public Trust clearance or higher (No Exceptions)
  • Proven customer support experience
  • Excellent Oral and Written communications skills
  • Strong phone/email contact handling skills and active listening
  • Be Customer-orientated and possess the ability to adapt & respond to different types of customer personalities
  • Ability to multi-task, prioritize, and manage time effectively
  • Must be a US Citizen

Education/experience

  • Bachelor’s degree or comparable work experience
  • Experience using CRM tools and systems
  • Military or US Government work experience
  • 3-5 years in customer service
  • High proficiency in MS Suite of programs

To apply for this job email your details to info@haightbey.com